Terms and Conditions

US Global Publishers

Please read this Refund Policy carefully to fully understand your rights, privileges, and limitations under the policies of US Global Publishers.

While US Global Publishers aims to offer a fair and transparent process, our 100% Refund Policy is conditional and subject to the terms outlined in this document.

Refund Policy Will Be Considered Void If:

A refund will not be processed under the following circumstances:

  • You have purchased a special offer, discounted package, or customized service plan.
  • You request revisions beyond the initial concepts or agreed deliverables.
  • You remain unresponsive for more than 14 days without prior notice.
  • You request to place the project on hold for any reason.
  • Any company policy or guidelines have been violated.
  • The creative brief lacks essential information required to execute the project.
  • Your business undergoes a name change, rebranding, or closure.
  • Reasons such as “change of mind,” “internal disagreements,” or other reasons unrelated to service quality.
  • Multiple rounds of revisions have already been accepted.

Incompetent Delivery

A refund may only be considered after the client has exhausted all available options, including:

  • The delivered work does not align with the project requirements documented by the client.
  • We offer unlimited revisions to ensure complete satisfaction.
  • If needed, we will reassign, rewrite, or revise your project until it aligns with expectations.

If, after all attempts, we are still unable to meet the documented requirements, a partial refund may be granted upon mutual agreement.

A refund will only be considered if the delivered work is entirely inconsistent with the provided brief.

Refund Limitations

  • Refunds requested due to minor, non-critical errors (formatting, typos, small technical issues) will be handled through partial refunds or service credits.
  • Delays caused by the client (late responses, incomplete briefs, delayed approvals) do not qualify for refunds.
  • Once a project has been fully completed and delivered, the client is no longer eligible for a full refund.